for Long Term Care Facilities and Home Care and Services

Whether you want to understand patient satisfaction, identify areas for improvement, or evaluate new processes, we have the experience to assist.

Experience of care surveys are valuable tools that support future planning, especially in Long Term Care Facilities and Home Care and Services. These surveys:

  • Provide accountability, 
  • Support continuous improvement, 
  • Identify key drivers of resident  satisfaction, and
  • Support excellence in the LTC sector.

We are one of Canada’s largest independently owned and operated research companies. We combine large-scale data collection capacity with expertise in research design, analysis, and reporting. We specialize in research that requires customization and a high level of rigor. We provide a safe, secure, and 100% Canadian owned and operated company.

Our powerful Track & Field Dynamic Reporting Tools allow clients to view data in real time, produce customizable reports, and more.

We have more than three decades of surveying experience, including with LTCs. We have completed similar projects regionally and provincially for various stakeholders and have staff trained to conduct surveying with vulnerable populations such as seniors and those in long-term care. We also have experience with standardized surveys including the interRAI LTCF Assessment Form. 


Relevant projects we are completing or have completed include: 

  • The 2022 Long-Term Care Survey for the Office of Patient Centred Measurement (on behalf of the Office Of The Seniors Advocate), and
  • The Long-Term Care Resident Satisfaction Survey for the Region of Peel.

Please contact Erin Schowalter, Vice-President – Business Development via proposals[at]malatest[dot]com to

learn more or schedule a meeting to discuss how we can help you provide quality services!