HELPING TO SHAPE

the future of Home Care Services

Whether you want to understand patient satisfaction, track key care indicators, or identify areas for improvement, 

Malatest has the experience to assist.

Patient satisfaction surveys are a valuable tool to support continuous improvements in home care delivery. These surveys:

  • Help determine whether care provided met patients’ needs and expectations, 
  • Strengthen accountability, 
  • Identify key drivers of patient satisfaction, and
  • Support quality, safety, and efficiency in the home care sector.

With extensive experience in assessing patient satisfaction for home care providers, Malatest has helped providers develop and refine their data collection instruments, define customized research methodologies, and produce tailored analyses and reports to support their commitment to patient-centered care and upholding Accreditation Canada’s standards of excellence.

Malatest has also developed a powerful data visualization tool that allows clients to view their data in real-time, produce customizable reports, and more. Please click to read more about our Dynamic Reporting Tool.

Recent work with several homecare providers includes: 

  • The , CarePartners Client Satisfaction Survey and
  • The 2022/23 Victorian Order of Nurses (VON) Patient Satisfaction Survey.

Please contact Erin Schowalter, Vice-President – Business Development via proposals[at]malatest[dot]com to

learn more or schedule a meeting to discuss how we can help support you in the delivery of home care services!